The operator, administrator and technical guarantor of the Microsoft 365 platform is the Institute of Computer Technology of Charles University, Department of Cloud Services.

The primary provider of IT support for users at the faculty is the IT Support of FTVS (ICT), which is also the organizational and operational guarantor of Microsoft 365 tools and services for employees and students.

All faculty users, i.e. students and faculty staff, contact the faculty IT support exclusively via the email address helpdesk@ftvs.cuni.cz. When contacting IT support, the user is required, except in exceptional cases, to use his/her assigned university email address as a student or staff member in order to prove beyond any doubt the identity of the sender and the interaction that took place. As an exception is considered to be a situation where a user has a technical problem logging into their university email.

For help with log-in, it is mandatory to first use the available help in the Microsoft 365 Login chapter before contacting IT Support with a query that has already been explained.